Patients’ Perceptions of Nursing Care

Purpose: The aim of this study is to examine the patient’ perceptions of hospital experience with nursing care.

Method: This descriptive study was performed on March- June 2007 with 350 patients who were discharged from medical and surgical clinical units of Research and Application Hospital of Ataturk University in Erzurum, Turkey. The study’s sampling group consisted of 350 patients who agreed to participate to the study. As the whole study contex was taken as sampling group, no sampling method was used. Data were collected using the scale of Patient Perception of Hospital Experience with Nursing Care (PPHEN) and socio-demographic form.

Results: It was determined that %46.6 of patients said that their requests were promptly attended to by the nursing staff, %65.1 said that the nurses gave them their undivided attention while caring for them and %41.1 said that the nurses helped their outlook become more realistic. It was also determined that %38.1 of the patients said that everythings were done for them without their asking, %38 said that the nurses helped them better deal with the unknowns of this hospitalization.

Conclusion: The patients were satisfied on the middle level with nursing care. It was seen that giving knowledge to the patients about the nursing practices and unknowns of hospitalization affect the patient satisfaction.