Florence Nightingale Journal of Nursing
Research Article

Nurses’ Emotional Labor Behavior and Factors Affecting


Öğ. Gör. Dr., İstanbul Aydın Üniversitesi, Sağlık Bilimleri Fakültesi, Hemşirelik Bölümü, İstanbul, Türkiye


Prof. Dr., İstanbul Üniversitesi, Florence Nightingale Hemşirelik Fakültesi, İstanbul, Türkiye

Florence Nightingale J Nurs 2018; 26: 1-10
DOI: 10.26650/FNJN.387142
Read: 1316 Downloads: 516 Published: 27 February 2018

Aim: To determine emotional behavior and the factors affecting nurses using research, descriptive, and labor relations through seeker design.

Methods: The research sample was drawn from Istanbul province constitute, from nurses working in six hospitals in Europe nurses who had completed the adjustment process in the institution (6 months and over) were collected and data were collected from 504 nurses. The data was collected using a questionnaire describing the personal and professional characteristics of the nurses. The study had 21 questions and used the “Emotional Labor Behavior Scale”. The data was analyzed by number, percentage, and logistic regression.

Results: In the study, 91.9% of nurses were women, 54% were single, 65.1% did not have childrn; 48.4% were university graduates, the average age was 29.86±6.71, 36.1% were working in state hospitals, 6.68±6.61 of the average year of study in the institution, 78.4% were service nurses, nurses were rated on the highest in-deph subscale (20.49±3.90) and lowest suppression subscale (11.71±3.80).

Conclusion: Nurses of the most in-depth, at least the depth of the three dimensions of their use to suppress behavior and emotional labor behavior scale, the arguments with role-playing and suppression behavior (personal-professional characteristics) in that there are significant relationship (p<0.05).

EISSN 2687-6442